THE ONBOARDING EXPERIENCE
Welcome package delivered before first account transfer
Dedicated point of contact named and introduced
Account transfer handled entirely by the firm
90-day check-in call scheduled at onboarding
THE ONGOING OFFER — EXPANSION
Annual review: "Is there money elsewhere we should be aware of?"
Family introduction: "Would your children benefit from this conversation?"
Referral ask: "Is there someone in your life facing the same decisions you were?"
Vault access: ongoing education keeps the relationship active
AUM PER NEW CLIENT
Average initial transfer: $1.5M–$2.5M
Wallet expansion target: additional assets within 24 months
Referral value: 1.2 clients per client over 5 years
Lifetime value at 1% AUM fee: $15K–$25K annually per client
STAGE 5 ONGOING OFFER — DEEPEN AND EXPAND
WALLET EXPANSION OFFER
"Now that we manage your primary assets, let us look at everything else — the 401k you have not rolled over, the inherited IRA, the savings account sitting idle. One complete picture is always better than a fragmented one."
FAMILY EXPANSION OFFER
"Your adult children are going to face the same decisions you faced. Would you like us to have a conversation with them? No cost, no obligation — just the same clarity we gave you, earlier in their journey."
REFERRAL OFFER
"We do not advertise. Our best clients come from people like you who found real value in this process. If you know someone approaching retirement who is not sure they are on track — we would be honored to give them the same conversation we gave you."
VAULT ENGAGEMENT OFFER
Ongoing access to the client education vault keeps the relationship active between annual reviews and surfaces new planning opportunities naturally — without the firm having to initiate every conversation.
THE GOAL AFTER THE PMA IS SIGNED
The business coming over is the beginning, not the end. A client who brings $1.5M and refers two more clients over five years is worth $4.5M+ in AUM. The onboarding experience, the annual review process, and the family expansion offer are what transform a single transaction into a generational relationship.